I just caught this on Fark. Basically, here’s the story:
- Man walks into a car dealership and buys a truck at $8,100, paying cash. The deal is checked by the sales person and sales manager. Papers are signed, and the buyer goes home.
- Man who bought the truck receives a call from the dealership that night telling him that they made a mistake and he needs to pay an extra $10,000. Man refuses on the grounds that he’s already paid and all parties involved have already signed the paperwork.
- Dealership takes the truck back in the middle of the night. (Repo or steal — you decide which word to use.)
- Dealership calls man back the next morning, offers to re-sell the car to him for just $11,000 more. The man says “No way. Give me my truck back.” He goes back to the dealership, only to find another customer and sales person looking at it.
Here’s the company’s statement on the issue (from the article):
After we tried to get their side for days, Bill Heard faxed us a statement just before air time, saying that Kieselhorst “should have known” that the deal he got was too good to be true. The company says:”It is not reasonable or fair to expect for Bill Heard Chevrolet … to be bound by a sale where a clear and material mistake was made, and the customer was aware that it was a mistake.”
Because, as we all know, if the customer had instead paid too much for the truck, he should have been able to go into the Bill Heard Chevrolet dealership and take the money back, right? Right?
Here’s the reason police gave to stay out of this:
As for the police investigation, the DA says this is a civil case, not a criminal case. He says Kieselhorst is free to take the dealer to court…
How this doesn’t constitute grand theft auto, I have no idea.
Apparently, this isn’t the first time this dealership has done something like this:
Kathleen Calligan says the Better Business Bureau has received literally hundreds and hundreds of similar complaints about the Bill Heard dealership — more complaints by far than any other auto dealer in all of Middle Tennessee.
It should be noted that Bill Heard dealerships are all over the country. In fact, they were recently found guilty of price fixing in Arizona.
Seeing as I’m in the process now of looking for a new car — and highly considering a Chevy Malibu — this kind of information is priceless.